Car rental agency

Woman says company left her ‘stranded’ when rental car broke down on Oahu

HONOLULU (HawaiiNewsNow) — A Big Island woman visiting Oahu says she was stranded in the dark on a busy road after her rental car broke down.

Anita Erikson said she called the Hertz emergency line, but hours passed before someone picked up.

The trouble began around 7:30 p.m. Thursday near the intersection of Wilikina Drive and Kunia Road near Schofield Barracks. The Hilo wife and her husband were on their way to see their family in an Infinity sedan they had just picked up from Hertz at the Honolulu airport.

“As soon as we got to the traffic light, Peter put his foot on the brake and the car just stopped,” Erickson said. “It looked like he was dead. But all the lights were still on and the radio was still on.

She says she immediately called the Hertz emergency line, but the phone just rang.

“It was dark outside. And we didn’t know the area,” Erickson said. “The cars were coming very quickly behind us. Many times it looked like we were going to be hit.

After half an hour, and with no response from Hertz, Erickson called 911.

She said first responders helped them push the car over their shoulder and managed to reach someone at the company airport, who told them there was nothing they could do.

“They said I needed to speak to someone on the emergency line,” Erikson said. “They said we couldn’t leave the car there, we couldn’t leave. We were stuck.

Erickson says that in total, she dialed for nearly two hours before someone finally answered the phone.

“I think it was almost 11 o’clock before we got the tow truck there,” she said.

The next day, Erikson said, “They didn’t help me or follow up with me.”

HNN contacted Hertz officials, asking why the hotline was not responding.

A spokesperson on the mainland said he would look into Erikson’s claims but could not get us a response on Monday due to the time difference.

After spending hours on the phone trying to get his money back, Erikson told HNN that Hertz gave him a full refund on Monday morning.

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